TERMS & POLICIES
REFUNDS, RETURNS, AND EXCHANGES POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@redsnake-tactical.com. Please note that returns will need to be sent to the following address: 3745 Stanford Ave, Dallas, TX, 75225, United States .
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@redsnake-tactical.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. In the event that your order arrives damaged in any way, please email us as soon as possible at info@redsnake-tactical.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@redsnake-tactical.com. Powered by Shopify www.shopify.com
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SHIPPING POLICY
ORDER PROCESSING:
Please allow 48 hours to process your order. Expect an email within 48 hourw to let you know your order is on the way! When your order is ready for delivery, you will receive an email with real-time tracking information.
Orders are generally shipped within 48 hours using USPS. We do not ship outside of USA at this time due to ITAR export restrictions
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
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CONTACT INFO
REDSNAKE TACTICAL
3745 STANFORD AVE
DALLAS, TEXAS 75225
INFO@REDSNAKE-TACTICAL.COM
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PRIVACY POLICY
Privacy Policy – RedSnake Tactical